Refunds & Exchanges
Our policy lasts 7 days. If 7 days have gone by since your item arrived at your doorstep, unfortunately, we can’t offer you a refund.
REFUNDS ARE ONLY ISSUED DUE TO A DEFECTIVE OR DAMAGED PRODUCT.
Due to the nature of our business and the brands we work with to bring all of our amazing customer's great deals, all sales are final (In other words, sadly we do not accept returns). However, if you have not received your product within 60 days of ordering (This is usually never the case unless our warehouses run out of stock), we will happily refund your purchase! :) If your item is defective, damaged, or any other problems occur with the item, trash it or do as you please with the item, we will send you a replacement immediately! Email us at firstname.lastname@example.org for any further questions, we love hearing from our customers!
There are 2 types of items we sell, and they both have a slightly different Refund Policy.
- Retail Items: These are applicable for refunds. If the item is defective, we will issue you a full refund.
- Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You just cover the shipping fee. In other words that fee is not refundable because it goes towards actually shipping and delivering the item to you.
ALL CUSTOMERS ARE RESPONSIBLE FOR THE CORRECT COLOR AND SIZE. If you have ordered the wrong color and received the wrong color. That is the customer's liability.
Additional non-refundable items:
Downloadable software products
Some health and personal care items
To complete your refund, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
We will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
We will attempt to refund any items on sale, if an item you bought was free, unfortunately, we cannot give you a refund. If you have any questions then email us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, do as you please with the defective or damaged item and then proceed to send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your item. Then a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Depending on where you live, it will take 1-5 weeks for your exchanged product to reach you, times may vary. We will try to get your product to you as soon as possible.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.